Privacy Policy

Reload Well is operated by Kaan Aktüre, [REGISTERED ADDRESS]. For any privacy question or request, contact hello@reload-well.com.

Reload Well is offered to employees through an employer contract. You join with a department invite code and sign in with your phone number.

Camera images are processed transiently on your device. They are not saved or sent to our servers.

The photoplethysmography analysis runs entirely on your device using bundled on-device models. No video frame is transmitted, stored, or shared. Derived measurements, check-in answers and the account/diagnostic data described above are transmitted.

We also do not collect location, contacts, photo library, calendar, browsing history, or advertising identifiers, and the app contains no advertising, attribution or analytics SDKs of our own.

• To create and secure your account and verify sign-in by SMS code.
• To compute your measurement results, store your history, and compare a reading against your own baseline.
• To generate personal wellbeing insights and suggestions.
• To show your employer aggregated, de-identified department statistics only.
• To improve the accuracy of our scoring models and measure service quality.
• To keep the service secure, prevent abuse, and comply with legal obligations.

We do not use your data for advertising or marketing, do not sell it, do not share it with data brokers, and do not combine it with data from other companies' apps or websites. Under Apple's definition, Reload Well does not track you.

Your measurement history, personal baseline and sign-in tokens are also stored locally so the app works offline. This local storage is excluded from iCloud and Android cloud backups, so your health data is not copied into a cloud backup. Deleting the app removes it.

We use the service providers below. Each is bound by a contract requiring them to protect your data to a standard at least equivalent to this policy, to process it only on our documented instructions, and not to use it for their own purposes.

Some of these providers are located outside your country, so your data is transferred internationally. Transfers are made under appropriate safeguards — [TRANSFER MECHANISM IN PLACE]. You may request a copy of these safeguards.

Your employer never receives your individual data.

Employers see department-level statistics only, and only for departments with at least the minimum number of participants; below that threshold nothing is shown. Individual readings, scores, check-in answers, whether you measured, and how often you measured are never disclosed to your employer. Our customer contracts expressly prohibit using anything in Reload Well for hiring, promotion, task allocation or performance evaluation.

• Account and measurement data: for as long as your account is active.
• After you delete your account: your account and associated measurement data are deleted; removal from technical backups can take up to 30 days.
• Verification codes: held briefly by our SMS provider; we do not store them.
• Security and access logs: for the period required by applicable law.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you and learn how it is used.
• Have inaccurate or incomplete data corrected.
• Have your data deleted.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time, without giving a reason.
• Lodge a complaint with your data protection authority.

Deleting your account: open the app and go to Profile → Delete Account. This permanently deletes your account and your measurement history. You can also email hello@reload-well.com.

Withdrawing consent: health data is processed on the basis of your explicit, separately-given consent. Withdrawing it means we stop processing your health data and delete it, which is done through the same account-deletion flow. Withdrawal does not affect processing carried out before you withdrew.

We respond to requests within 30 days.

Your readings are evaluated by a machine-learning model that combines HRV metrics with your check-in answers to produce energy, calm and recovery indicators. These are shown only to you. No decision producing legal effects, or similarly significantly affecting you, is made automatically. The scores are not a diagnosis and are not a substitute for medical assessment.

Reload Well is provided to adults through an employer and is not directed at children. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact us and we will delete it.

• All network traffic is encrypted with TLS; the app does not permit cleartext connections.
• Health data is excluded from device cloud backups.
• Access is role-based and logged.
• Staff who handle health data are bound by confidentiality obligations and trained regularly.

If we change this policy, the updated version is published on this page. Where the change is material we will notify you in the app and, where required, ask for your consent again.

Reload Well provides general wellness and lifestyle information. It is not intended for the diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of any disease or condition, and it is not a substitute for professional medical advice. Always consult a healthcare professional about any health concern. See our accuracy and methodology page for how the measurement works and where it is limited.