Terms of Use

Reload Well is a digital wellbeing app that reads your heart rhythm with the phone camera and presents daily indicators of energy, calm and recovery. It is provided under a corporate contract with your employer.

• You join with an invite code belonging to your department at the organisation you work for.
• You sign in with your phone number and a one-time code sent by SMS.
• You are responsible for the security of your account and for protecting access to your phone.
• There are no in-app purchases; you pay nothing personally.
• You can delete your account at any time from inside the app (Profile → Delete Account).

Reload Well provides general wellbeing and lifestyle information. It is not intended for, and may not be used for, the diagnosis, prevention, monitoring, prediction, prognosis, treatment or alleviation of disease. The values shown are estimates and vary with measurement conditions. See the accuracy page for the limits.

Do not use the app to change medication, stop a treatment, or in place of medical assessment. Do not use it in an emergency; contact emergency medical services directly.

• Use the app for your own measurements only; do not create an account on someone else’s behalf.
• Do not share your invite code with people outside your organisation.
• Do not attempt to reverse engineer the app, circumvent its security, or overload the service.
• Do not use data obtained from the app to identify or evaluate other people.

Your employer sees aggregated, de-identified statistics only, and only for departments above the minimum participant threshold. Your individual readings, scores, check-in answers and whether you measured at all are never shared with them.

Our corporate contracts do not permit any data from Reload Well to be used in hiring, promotion, task allocation, discipline or performance evaluation. Taking part is voluntary and there is no penalty for not doing so.

All rights in the app, its models, interface and content belong to us or our licensors. You are granted a non-exclusive, non-transferable right to use the app for your personal use in accordance with these terms.

The service is provided “as is”. We do not warrant that it will run without interruption or error. To the fullest extent permitted by applicable law, we are not liable for indirect losses arising from decisions you take on the basis of the indicators in the app. Nothing in this clause limits your rights under consumer law, or our liability for death or personal injury.

We may update these terms; the current version is published on this page and material changes are notified in the app. We may suspend or terminate access to your account if you breach these terms. You may end the relationship at any time by deleting your account.

These terms are governed by the laws of the Republic of Türkiye. The courts and execution offices of [COMPETENT JURISDICTION] have jurisdiction. If you are a consumer, your right to apply to consumer arbitration committees and consumer courts is reserved.

Questions go to hello@reload-well.com.